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In Marketing 5.0, the celebrated promoter of the “Four P’s of Marketing,” Philip Kotler, explains how marketers can use technology to address customers’ needs and make a difference in the world.
In a new age when marketers are struggling with the digital transformation of business and the changing behavior of customers, this book provides marketers with a way to integrate technological and business model evolution with the dramatic shifts in consumer behavior that have happened in the last decade.
Following the pattern presented in his bestselling Marketing X.0 series, Philip Kotler covers the crucial topics necessary to understand modern marketing, including:
· Artificial Intelligence for marketing automation
· Agile marketing
· “Segments of one” marketing
· Contextual technology
· Facial recognition and voice tech for marketing
· The future of Customer Experience (CX)
· Transmedia storytelling
· The “Whatever-Whenever-Wherever” service delivery
· “Everything-As-A-Service” business model
· Internet of Things and blockchain for marketing
· Virtual and augmented reality marketing
· Corporate activism
Perfect for traditional and digital marketers, as well as students and teachers of marketing and business, Marketing 5.0 reinvigorates the field of marketing with actionable recommendations and unique insights.
PART I INTRODUCTION
Chapter 1 WELCOME TO MARKETING 5.0: Technology for Humanity
PART II CHALLENGES MARKETERS FACE IN DIGITAL WORLD
Chapter 2 GENERATION GAP: Marketing to Baby Boomers, X, Y, Z, and Alpha
Chapter 3 PROSPERITY POLARIZATION: Creating Inclusivity and Sustainability for Society
Chapter 4 DIGITAL DIVIDE: Making Tech Personal, Social, and Experiential
Part III NEW STRATEGIES FOR TECH-EMPOWERED MARKETING
Chapter 5 THE DIGITAL-READY ORGANIZATION: One Strategy Doesn’t Fit All
Chapter 6 THE NEXT TECH: It’s Time for Human-Like Technologies to Take Off
Chapter 7 THE NEW CX: Machines are Cool, but Humans are Warm
PART IV NEW TACTICS LEVERAGING MARKETING TECH
Chapter 8 DATA-DRIVEN MARKETING: Building Data Ecosystem for Better Targeting
Chapter 9 PREDICTIVE MARKETING: Anticipating Market Demand with Proactive Action
Chapter 10 CONTEXTUAL MARKETING: Making Personalized Sense-and-Respond Experience
Chapter 11 AUGMENTED MARKETING: Delivering Tech-Empowered Human Interaction
Chapter 12 AGILE MARKETING: Executing Operations at Pace and Scale
Index
Description
In Marketing 5.0, the celebrated promoter of the “Four P’s of Marketing,” Philip Kotler, explains how marketers can use technology to address customers’ needs and make a difference in the world.
In a new age when marketers are struggling with the digital transformation of business and the changing behavior of customers, this book provides marketers with a way to integrate technological and business model evolution with the dramatic shifts in consumer behavior that have happened in the last decade.
Following the pattern presented in his bestselling Marketing X.0 series, Philip Kotler covers the crucial topics necessary to understand modern marketing, including:
· Artificial Intelligence for marketing automation
· Agile marketing
· “Segments of one” marketing
· Contextual technology
· Facial recognition and voice tech for marketing
· The future of Customer Experience (CX)
· Transmedia storytelling
· The “Whatever-Whenever-Wherever” service delivery
· “Everything-As-A-Service” business model
· Internet of Things and blockchain for marketing
· Virtual and augmented reality marketing
· Corporate activism
Perfect for traditional and digital marketers, as well as students and teachers of marketing and business, Marketing 5.0 reinvigorates the field of marketing with actionable recommendations and unique insights.
